Store Leader - Banking & Customer Experience

TD; Woodbury (NJ); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Woodbury, New Jersey is seeking a store supervisor to oversee day-to-day activities, ensure operational excellence, and manage teller, platform and customer escalations. The role emphasizes coaching a team to deliver personalized service and meet sales objectives while complying with bank policies.

The ideal candidate has a HS Diploma or GED, 2+ years in customer service or sales, and supervisory experience.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales in any capacity or equivalent.
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability to provide community services

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
• Acquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads.
• Leads and coaches frontline colleagues on effective Customer complaint resolution

Skills

Customer service

Supervisory skills

Communication skills

Attention to detail

Education

HS Diploma or GED required; undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Woodbury, New Jersey is seeking a store supervisor to oversee day-to-day activities, ensure operational excellence, and manage teller, platform and customer escalations. The role emphasizes coaching a team to deliver personalized service and meet sales objectives while complying with bank policies.

The ideal candidate has a HS Diploma or GED, 2+ years in customer service or sales, and supervisory experience.