Store Supervisor | Banking & Customer Experience

TD; Williamstown (NJ); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Williamstown, NJ seeks a Teller Supervisor to oversee daily team activities, ensure compliance with policies, and drive legendary customer service. The role supports sales and advice conversations, manages store operations, and escalations, while coaching staff to build trust and deepen customer relationships.

The position requires a HS diploma or GED (degree preferred), 2+ years in customer-facing roles, and a customer-service mindset. Notary license is a plus.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary license preferred.
• Proven ability to supervise or lead teams in a fast-paced environment.
• Strong communication with customers and colleagues.

Responsibilities

• Provide supervisory oversight to a team of advice and service colleagues to achieve Store objectives.
• Lead day-to-day team activities and ensure compliant service delivery.
• Monitor teller and platform workflows; delegate tasks and manage risk.
• Coach and develop staff on delivering effective customer service and product advice.
• Own store customer experience and drive proactive relationship building.

Skills

Supervisory skills

Customer service

Sales experience

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Job description

TD Bank in Williamstown, NJ seeks a Teller Supervisor to oversee daily team activities, ensure compliance with policies, and drive legendary customer service. The role supports sales and advice conversations, manages store operations, and escalations, while coaching staff to build trust and deepen customer relationships.

The position requires a HS diploma or GED (degree preferred), 2+ years in customer-facing roles, and a customer-service mindset. Notary license is a plus.