Store Leader: Customer Experience & Team Builder

Boot Barn; Jersey City (NJ); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Boot Barn, headquartered in the United States, seeks a Store Manager who champions a service and selling culture while driving sales and store performance. You will lead a team, optimize staffing, training, and visual presentation, and partner with District & Regional leadership to achieve profitability through strong customer experiences.

The role requires hands-on leadership during peak hours, coaching for performance, and community outreach to reinforce Boot Barn’s values and brand presence

Aufgaben

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store’s specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

Jobbeschreibung

Boot Barn, headquartered in the United States, seeks a Store Manager who champions a service and selling culture while driving sales and store performance. You will lead a team, optimize staffing, training, and visual presentation, and partner with District & Regional leadership to achieve profitability through strong customer experiences.

The role requires hands-on leadership during peak hours, coaching for performance, and community outreach to reinforce Boot Barn’s values and brand presence