Store Leader & Customer Experience Champion

Boot Barn; Avon (IN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive hourly rate plus sales INc

Merchandise discount: 50% off exclusve

Paid Time Off

Health, Dental, Vision and Life

401(k) with company match

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to engage with customers, drive service and selling culture, and partner with store leadership to exceed sales goals. The role emphasizes product knowledge, merchandising, cash handling, and operational procedures within a dynamic retail environment.

Successful candidates bring 1–2 years of retail experience, leadership and strong communication skills, and the ability to work varied shifts including nights and weekends.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; communicate product knowledge to the customer.
• Maintain and achieve measurable goals including UPT, ADT, item add-ons and customer information capture rates.
• Be informed and understand current promotions and advertisements.
• Maintain merchandising standards and assist in floor moves, displays, merchandising, sales setup and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Accurately complete all sales transactions and maintain cash/media accountability at POS.
• Seek ways to develop skills and improve metrics by partnering with store leadership.
• Complete opening and closing procedures per company standards and Time and Attendance policy.
• Adhere to local, federal and state laws and Company policies.
• Perform other duties assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Leadership

Communication

Time management

Organization

Customer service

Flexibility

Job description

Boot Barn is seeking a Key Holder to engage with customers, drive service and selling culture, and partner with store leadership to exceed sales goals. The role emphasizes product knowledge, merchandising, cash handling, and operational procedures within a dynamic retail environment.

Successful candidates bring 1–2 years of retail experience, leadership and strong communication skills, and the ability to work varied shifts including nights and weekends.