Store Manager - Lead Team, Elevate Customer Experience & Growth

Boot Barn; Rock Springs (WY); On-site; USD 55,000 - 75,000; Full time

Job summary

Boot Barn in Wyoming is seeking a Store Manager to champion customer service, drive sales, and lead a high-performing team in a fast-paced western retail environment.

You will partner with district leadership to plan staffing, training, merchandising, and store operations, ensuring consistency with Boot Barn’s Mission and delivering a best-in-class customer experience while meeting profitability and shrink targets.

Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.
• Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines.

Job description

Boot Barn in Wyoming is seeking a Store Manager to champion customer service, drive sales, and lead a high-performing team in a fast-paced western retail environment.

You will partner with district leadership to plan staffing, training, merchandising, and store operations, ensuring consistency with Boot Barn’s Mission and delivering a best-in-class customer experience while meeting profitability and shrink targets.