Retail Team Lead: Customer Experience & Sales

Boot Barn

Allen Park (MI)

Hybrid

USD 19,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

Merchandise discount

Paid Time Off

Medical, Dental, Vision and Life Ins.

401(k) plan with company matching

Flexible schedules

Job summary

Boot Barn is seeking a Key Holder to help deliver an exceptional in-store experience and lead store partners. You will support sales, product knowledge, and visual merchandising while driving store goals and maintaining day-to-day operations.

Join a team that values collaboration, community, and West-inspired heritage, with opportunities for growth as we expand with new stores worldwide.

Qualifications

1 to 2 years of retail sales experience.
Demonstrates strong leadership, communication, time management and organization skills.
Availability to work a variety of shifts including nights, weekends and holidays.
Flexibility with scheduling and willingness to work extended hours when necessary.
Up to 10% travel to support local stores, as needed.

Responsibilities

Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
Become an expert in our product categories; communicate product knowledge to the customer.
Maintain and achieve measurable goals, including UPT and ADT.
Be informed and understand current merchandise promotions and advertisements.
Maintain merchandising standards and assist in floor moves, display maintenance, and store housekeeping.
Assist with processing merchandise and replenishing floor stock.
Complete all sales transactions accurately and manage cash and media at POS.
Partner with store leadership to develop skills and improve metrics.
Complete opening and closing procedures to company standards and Time & Attendance policy.
Adhere to local, state and company policies.