Store Leader: Customer Experience & Ops

Lids; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Employer-paid disability and life保险

Paid Time Off

Employee discount and perks

Career development & education savings

Collaborative, team-oriented culture

Early wage access

Bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Orlando to lead daily operations, coach a team and drive sales while ensuring exceptional customer service. You will manage staffing, training, and store standards to deliver a premium in-store experience.

Responsibilities include operations, inventory control, and implementing merchandising strategies aligned with company goals. The role offers growth opportunities within a dynamic, team-focused retail environment.

Qualifications

• Must drive store sales and minimize loss.
• Strong interpersonal and communication skills.
• Ability to work unsupervised and lead by example.

Responsibilities

• Act as Manager on duty for scheduling issues or customer complaints.
• Oversee store associates using LIDS Training Programs and goal setting.
• Administer progressive discipline when Store Manager is absent.
• Create a respectful, inclusive team environment and uphold Brand Standards.
• Schedule and staff the store, including coverage during peak periods.
• Recruit and train store personnel on operations and procedures.
• Ensure policy compliance and safe handling of inventory and funds.
• Support visual merchandising and store presentation.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in Orlando to lead daily operations, coach a team and drive sales while ensuring exceptional customer service. You will manage staffing, training, and store standards to deliver a premium in-store experience.

Responsibilities include operations, inventory control, and implementing merchandising strategies aligned with company goals. The role offers growth opportunities within a dynamic, team-focused retail environment.