Retail Team Lead & Customer Experience Coach

Lids; Orlando (FL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Employee discount

Uncapped monthly bonus potential

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager in Orlando to lead daily store operations and drive sales while delivering outstanding customer service. You will act as manager on duty, supervise staff, and ensure adherence to training programs and brand standards.

The role emphasizes team engagement, scheduling, and protecting company assets, with opportunities for growth through performance and leadership in a fast-paced retail environment.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.

Skills

Interpersonal skills

Sales results

Unsupervised work

Job description

Lids is seeking an Assistant Store Manager in Orlando to lead daily store operations and drive sales while delivering outstanding customer service. You will act as manager on duty, supervise staff, and ensure adherence to training programs and brand standards.

The role emphasizes team engagement, scheduling, and protecting company assets, with opportunities for growth through performance and leadership in a fast-paced retail environment.