Store Leader — Customer Experience & Ops Champion

Lids; Lakeland (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Team-based environment

Early Wage Access

Job summary

Lids in Lakeland, Florida is seeking an Assistant Store Manager who will lead a busy retail team, deliver exceptional customer service, and execute daily store operations. You will act as manager on duty when the Store Manager is absent and guide staff through scheduling, training, and policy adherence.

This role requires leadership, strong communication, and the ability to work independently to meet sales goals while controlling losses.

Qualifications

• Must be able to drive store sales while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Ability to work without direct supervision.

Responsibilities

• Act as Manager on Duty in Store Manager's absence and handle scheduling, customer issues, and staff coordination.
• Lead and train store associates through LIDS Training Programs and set goals for sales and tasks.
• Ensure policy compliance, store cleanliness, inventory control, and safe operations.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids in Lakeland, Florida is seeking an Assistant Store Manager who will lead a busy retail team, deliver exceptional customer service, and execute daily store operations. You will act as manager on duty when the Store Manager is absent and guide staff through scheduling, training, and policy adherence.

This role requires leadership, strong communication, and the ability to work independently to meet sales goals while controlling losses.