Store Leader: Customer Experience & Operations

Lids; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employee discount

Uncapped monthly bonus potential

Job summary

Lids is seeking an Assistant Store Manager in Florida to lead daily store operations, coach a team, and ensure top-tier customer service. You will align sales plans with company goals while maintaining store standards and inventory accuracy.

You will drive a positive, inclusive work environment, handle scheduling and leadership duties, and work closely with Store Manager to deliver exceptional retail experiences to fans and customers.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Ability to drive sales while ensuring customer satisfaction.
• Strong verbal and written communication with store staff and customers.

Responsibilities

• Serve as Manager on duty when the Store Manager is unavailable.
• Coach and train associates using company programs and goals.
• Maintain store standards, merchandising, and cleanliness.
• Manage scheduling, staffing, and payroll within policy.
• Handle cash, opening/closing procedures, and loss prevention.
• Lead customer experience initiatives and resolve escalations.
• Assist in inventory management and visual merchandising.

Skills

Leadership

Customer service

Communication

Team management

Tools

Point-of-Sale (POS)

Job description

Lids is seeking an Assistant Store Manager in Florida to lead daily store operations, coach a team, and ensure top-tier customer service. You will align sales plans with company goals while maintaining store standards and inventory accuracy.

You will drive a positive, inclusive work environment, handle scheduling and leadership duties, and work closely with Store Manager to deliver exceptional retail experiences to fans and customers.