Store Leader: Customer Experience & Ops

Lids; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Career development

Collaborative work environment

Early wage access

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Orlando to lead daily store operations, coach associates, and drive sales with a customer-first mindset. This role includes acting as manager on duty, enforcing brand standards, and delivering training to develop staff in a dynamic retail environment.

You will oversee scheduling, merchandising, cash handling, and safety, collaborating with the Store Manager to hit KPIs and provide outstanding fan experiences for licensed headwear and

Qualifications

• Act as Manager on duty for scheduling issues, customer complaints, etc.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline including verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment and aligning with company objectives.

Responsibilities

• Lead selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations.
• Ensure every customer is offered Lids membership programs or live in-store offers.
• Adhere to visual guidelines, merchandising, signage, and store cleanliness.
• Open and close the store following Operations procedures.

Skills

Leadership

Customer service

Staff management

Communication

Job description

Lids Sports Group is seeking an Assistant Store Manager in Orlando to lead daily store operations, coach associates, and drive sales with a customer-first mindset. This role includes acting as manager on duty, enforcing brand standards, and delivering training to develop staff in a dynamic retail environment.

You will oversee scheduling, merchandising, cash handling, and safety, collaborating with the Store Manager to hit KPIs and provide outstanding fan experiences for licensed headwear and