Store Leader — Customer Experience & Ops

The North Face; Dawsonville (GA); On-site; USD 24,000 - 36,000; Part time

Job summary

The North Face is seeking a part-time Supervisor to lead store operations and champion exceptional customer experiences in a fast-paced retail setting. You will coach associates, ensure merchandising standards, and collaborate with store leadership to maximize profitability.

Ideal candidates bring 1+ years of retail leadership, strong communication, and the ability to manage shifting priorities while upholding brand standards and safety procedures.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on experience is valued.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Foster a positive and inclusive store environment and participate in local community initiatives.

Skills

Retail leadership

Customer engagement

Coaching

Communication

Inventory/merchandising

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face is seeking a part-time Supervisor to lead store operations and champion exceptional customer experiences in a fast-paced retail setting. You will coach associates, ensure merchandising standards, and collaborate with store leadership to maximize profitability.

Ideal candidates bring 1+ years of retail leadership, strong communication, and the ability to manage shifting priorities while upholding brand standards and safety procedures.