Store Leader & Customer Experience Coach

The North Face; Seattle (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Sales incentives

VF benefits overview

Job summary

The North Face in Seattle is seeking a Supervisor to support the store’s leadership team and drive exceptional customer experience. You will lead by example, coach associates, manage daily operations, and ensure merchandising and store standards are met.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive team culture, and contribute to the store’s success in a fast-paced retail environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on experience is valued over formal qualifications.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Store leadership

Customer engagement

Coaching & development

Merchandising

Inventory control

Training new hires

Retail software

Word processing & spreadsheets

Education

High School Diploma or equivalent

Tools

Retail software tools

Word processing

Spreadsheets

Job description

The North Face in Seattle is seeking a Supervisor to support the store’s leadership team and drive exceptional customer experience. You will lead by example, coach associates, manage daily operations, and ensure merchandising and store standards are met.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive team culture, and contribute to the store’s success in a fast-paced retail environment.