Retail Store Leader & Coach

Timberland; Woodstock (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

The North Face seeks a Supervisor to support the store leadership team and drive an best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will work with the Store Manager and Assistant Store Manager to maximize profitability, foster an inclusive team culture, and contribute to the store’s success in a fast-paced retail environment.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence at all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Retail leadership

Coaching

Customer service

Communication

Education

High School Diploma

Tools

Retail software tools

Job description

The North Face seeks a Supervisor to support the store leadership team and drive an best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will work with the Store Manager and Assistant Store Manager to maximize profitability, foster an inclusive team culture, and contribute to the store’s success in a fast-paced retail environment.