Retail Store Leader & Customer Experience Coach

The North Face; Tulalip Bay (WA); On-site; USD 46,000 - 69,000; Part time

Job summary

The North Face is seeking a Supervisory candidate to support leadership, drive exceptional customer service, and ensure efficient store operations. You will coach associates, manage inventory flow, and uphold brand standards in a fast-paced retail setting.

This role emphasizes mentoring, performance coaching, and maintaining a welcoming, inclusive store culture while contributing to profitability and customer satisfaction.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on achievement valued over formal credentials.
• Ability to stand and move throughout the store; perform physical tasks as required.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support store team in achieving sales goals by monitoring progress against KPIs and individual targets.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Customer engagement

Coaching

Team leadership

Communication

Retail operations

Inventory management

Training & onboarding

Visual merchandising

Loss prevention

Store safety

Job description

The North Face is seeking a Supervisory candidate to support leadership, drive exceptional customer service, and ensure efficient store operations. You will coach associates, manage inventory flow, and uphold brand standards in a fast-paced retail setting.

This role emphasizes mentoring, performance coaching, and maintaining a welcoming, inclusive store culture while contributing to profitability and customer satisfaction.