Store Leader - Customer Experience & Ops

TD; Cranston (RI); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Cranston, Rhode Island seeks an experienced supervisor to lead a store team, manage teller operations, and drive customer sales and service excellence. The role requires coaching, risk awareness, and strong communication to deliver legendary customer experiences.

You will oversee cash handling, platform operations, and customer escalations while ensuring compliance with bank policies. Notary license preferred; HS diploma required; 2+ years in customer service or sales.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and/or sales
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Ability to supervise and lead others
• Ability to provide community services

Responsibilities

• Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures
• Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives
• Manage Store and run teller side, platform, and Customer escalations in absence of other management
• Lead team in acquiring, retaining and deepening relationships with customers
• Coach the team on delivering effective Customer service, product and advice conversations
• Oversee cash handling, vault management, and fraud prevention; ensure regulatory compliance

Skills

Customer service

Leadership

Communication

multitasking

Education

HS Diploma or GED

Undergraduate degree

Notary License

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Cranston, Rhode Island seeks an experienced supervisor to lead a store team, manage teller operations, and drive customer sales and service excellence. The role requires coaching, risk awareness, and strong communication to deliver legendary customer experiences.

You will oversee cash handling, platform operations, and customer escalations while ensuring compliance with bank policies. Notary license preferred; HS diploma required; 2+ years in customer service or sales.