Store Leader – Banking & Customer Experience

TD; Wilmington (DE); On-site; USD 68,770,000 - 95,991,000; Full time

Job summary

TD Bank is seeking a store supervisor in Wilmington, DE to oversee daily operations, ensure compliance, and lead a team delivering advisory and transactional services. The role involves coaching staff, managing cash handling, and handling customer inquiries with a focus on risk mitigation and excellent service.

The position requires a HS diploma, 2+ years in customer-facing roles, and leadership capabilities. NotaryLicense is preferred; strong communication and organization are essential.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience with customers or sales.
• Notary License preferred and supervisory experience.
• Strong organization, communication, and multitasking skills.

Responsibilities

• Provide daily supervision to ensure operational excellence and compliance.
• Lead store activities, manage teller/ platform operations, and customer escalations.
• Coach team to deliver high-quality service and sales conversations.
• Monitor workflows and delegate duties to optimize efficiency.

Education

HS Diploma or GED

2+ years customer/sales experience

Supervisory/leadership ability

Outlook/Excel knowledge

Tools

Notary License (preferred)

Job description

TD Bank is seeking a store supervisor in Wilmington, DE to oversee daily operations, ensure compliance, and lead a team delivering advisory and transactional services. The role involves coaching staff, managing cash handling, and handling customer inquiries with a focus on risk mitigation and excellent service.

The position requires a HS diploma, 2+ years in customer-facing roles, and leadership capabilities. NotaryLicense is preferred; strong communication and organization are essential.