Store Leader: Banking Ops & Customer Experience

TD; Amherst (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

TD Bank in Amherst, MA is seeking a Store Supervisor to oversee day-to-day operations, ensuring policy compliance and leading a teller and customer service team. This role focuses on delivering legendary customer experiences while managing risk and store performance.

You will coach staff, handle customer inquiries, promote TD products, and maintain regulatory standards in a fast-paced financial services environment.

Qualifications

• Supervisory oversight of a team to achieve store objectives.
• Proficient in customer relationship tools and campaigns.
• Ability to coach and develop staff while ensuring compliance with policy.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of store objectives.
• Leads day-to-day team leadership to ensure efficient delivery of service and advice while maintaining regulatory guidelines.
• Monitors teller and platform workflows, delegates tasks and prioritizes responsibilities.
• Engages customers about loan products and facilitates application intake with active NMLS status.

Skills

Supervisory leadership

Customer service

Sales & advisory

Regulatory compliance

Financial products knowledge

Education

HS Diploma or GED required

Job description

TD Bank in Amherst, MA is seeking a Store Supervisor to oversee day-to-day operations, ensuring policy compliance and leading a teller and customer service team. This role focuses on delivering legendary customer experiences while managing risk and store performance.

You will coach staff, handle customer inquiries, promote TD products, and maintain regulatory standards in a fast-paced financial services environment.