Store Leader - Customer Experience & Operations

TD; Chelmsford (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Chelmsford, MA, is seeking a Teller Supervisor to manage day-to-day team activities, ensure operational excellence, and maintain regulatory compliance. The role involves supervising the teller side, platform duties, and escalations while driving sales and advisory conversations to deepen customer relationships.

The candidate will lead a team in delivering personalized service, manage risk, and contribute to a legendary customer experience in a fast-paced store environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to supervise and lead others
• Ability to provide community services

Responsibilities

• Provide supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences
• Lead day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Demonstrates understanding of bank policies and regulations and educates the team on risk management and TD Bank requirements
• Drives operational excellence in the Store, including cash handling, vault management, and fraud prevention
• Engages in conversations with customers about loan products and facilitates application intake with active NMLS status
• Leads, develops and coaches the team on delivering effective Customer service and sales conversations
• Proficient in Customer relationship tools and campaigns to support Customer needs
• Leads and coaches frontline colleagues on effective Customer issue resolution

Skills

Customer service

Sales

Leadership

Coaching

Communication

Education

HS Diploma or GED

Tools

Outlook

Lotus Notes

MS Excel

Word

Job description

TD Bank in Chelmsford, MA, is seeking a Teller Supervisor to manage day-to-day team activities, ensure operational excellence, and maintain regulatory compliance. The role involves supervising the teller side, platform duties, and escalations while driving sales and advisory conversations to deepen customer relationships.

The candidate will lead a team in delivering personalized service, manage risk, and contribute to a legendary customer experience in a fast-paced store environment.