Store Leader: Customer Experience & Ops

Lids; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Employee discount

Paid Time Off

Career development opportunities

Early wage access

Uncapped monthly bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager to drive sales, deliver outstanding customer service, and lead a high-performing team in our Augusta store. You will implement selling strategies, train staff, and ensure operational excellence across the store.

You will lead by example, maintain standards, and promote Lids membership programs while ensuring a fun, inclusive environment and strong performance metrics. Competitive benefits and career growth await.

Qualifications

• Lead, execute and assist selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues to make it right.
• Encourage participation in Lids membership programs and offers.
• Maintain professional appearance per Dress Code.

Responsibilities

• Act as manager on duty for scheduling issues and customer complaints.
• Lead store associates through training programs and goal setting.
• Documented progressive discipline when manager is absent.
• Foster a fun, productive environment aligned with company objectives.
• Ensure policy compliance and safeguard inventory and cash.
• Oversee scheduling, staffing, and onboarding of new personnel.
• Support recruitment and training of store staff.
• Manage adherence to company policies and safe operations.

Skills

Sales leadership

Interpersonal communication

Supervising teams

Job description

Lids Sports Group is seeking an Assistant Store Manager to drive sales, deliver outstanding customer service, and lead a high-performing team in our Augusta store. You will implement selling strategies, train staff, and ensure operational excellence across the store.

You will lead by example, maintain standards, and promote Lids membership programs while ensuring a fun, inclusive environment and strong performance metrics. Competitive benefits and career growth await.