Store Leader – Customer Experience & Operations

Lids; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Professional training programs

Early Wage Access options

Job summary

Lids in Sugar Land, TX is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will oversee staff training, scheduling, merchandising, and policy adherence under the Store Manager's guidance.

Responsibilities also include managing performance, fostering a positive team culture, and ensuring a safe, efficient shopping environment. This role offers career development and early wage access options within a collaborative retail

Qualifications

• Proven ability to drive sales while minimizing loss.
• Strong interpersonal and communication skills for customer and team interactions.
• Capable of working independently and taking ownership of tasks.

Responsibilities

• Serve as Manager on duty for scheduling, customer issues, and escalations.
• Lead and train store associates through LIDS training programs and set goals.
• Administer disciplinary steps with consistency and fairness.
• Foster an inclusive, respectful team environment and adhere to brand standards.
• Schedule, staff, and recruit as needed; manage store operations and policies.
• Ensure KPI delivery, customer service excellence, and proper merchandising.

Skills

Sales results

Loss prevention

Interpersonal skills

Independent work

Job description

Lids in Sugar Land, TX is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will oversee staff training, scheduling, merchandising, and policy adherence under the Store Manager's guidance.

Responsibilities also include managing performance, fostering a positive team culture, and ensuring a safe, efficient shopping environment. This role offers career development and early wage access options within a collaborative retail