Store Leadership Pro - Customer Experience & Ops

Lids; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid Time Off

Employee discount

Career development

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Houston to lead a high-energy retail team and ensure exceptional customer service. You will drive store performance, oversee daily operations, and mentor staff on product knowledge and sales techniques.

As the heart of the store, you will manage scheduling, training, and policy adherence while maintaining a welcoming environment and delivering on key business metrics.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including safekeeping of company inventory, funds and property.
• Other duties as assigned.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in Houston to lead a high-energy retail team and ensure exceptional customer service. You will drive store performance, oversee daily operations, and mentor staff on product knowledge and sales techniques.

As the heart of the store, you will manage scheduling, training, and policy adherence while maintaining a welcoming environment and delivering on key business metrics.