Store Leader: Sales, Training & Fan Experience

Lids; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Career development

Team environment

Early wage access

Job summary

Lids is seeking an Assistant Store Manager to lead daily retail operations and deliver exceptional customer service. You will guide store staff, manage scheduling and training, and ensure adherence to brand standards in a busy, ever-changing environment.

The role focuses on achieving store KPIs, team development, and maintaining a welcoming store experience for all customers. This is a full-time, on-site position with opportunities to grow within the company.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc. in the absence of the Store Manager.
• Manage store associates through training programs, goal setting, and follow up when the Store Manager is not present.
• Administer progressive discipline with verbal and written warnings when needed.
• Engage team members by creating a fun, productive environment aligned with company objectives.
• Maintain a respectful, inclusive team environment and adherence to brand standards.
• Schedule and staff the store, including coverage during peaks when the Store Manager is away.
• Assist in recruiting and training store personnel on procedures.
• Encourage compliance with policies and protect company inventory and assets.
• Other duties as assigned.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager to lead daily retail operations and deliver exceptional customer service. You will guide store staff, manage scheduling and training, and ensure adherence to brand standards in a busy, ever-changing environment.

The role focuses on achieving store KPIs, team development, and maintaining a welcoming store experience for all customers. This is a full-time, on-site position with opportunities to grow within the company.