Store Leader: Banking & Customer Experience

TD; Devon (PA); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank in Devon, Pennsylvania seeks a Supervisory Teller role to lead day-to-day team activities, drive operational excellence, and protect customer and bank interests. You will oversee teller, platform, and customer escalation duties, coaching staff to deliver personalized service and advice aligned with TD's standards.

Requirements include a HS Diploma or GED, 2+ years in customer service or sales, and supervisory experience; Notary license preferred.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License preferred.
• Previous supervisory or leadership experience in customer service.
• Strong organization, verbal and written communication skills.
• Proficiency with Outlook/Excel is desirable.

Responsibilities

• Lead day-to-day store activities to meet operational and sales goals.
• Supervise teller and platform teams; handle escalations as needed.
• Coach staff to deliver excellent customer service and advisory support.
• Ensure compliance with bank policies and regulatory requirements.
• Manage lobby and frontline staffing to maintain service levels.
• Collaborate with TD Partners to serve customers in channel best fit.

Skills

Customer service

Supervisory experience

Communication skills

Education

HS Diploma or GED

Notary License (preferred)

Job description

TD Bank in Devon, Pennsylvania seeks a Supervisory Teller role to lead day-to-day team activities, drive operational excellence, and protect customer and bank interests. You will oversee teller, platform, and customer escalation duties, coaching staff to deliver personalized service and advice aligned with TD's standards.

Requirements include a HS Diploma or GED, 2+ years in customer service or sales, and supervisory experience; Notary license preferred.