Store Leader: Customer Experience & Omnichannel Ops

Gap; Saint Augustine (FL); On-site; USD 19,286,000 - 22,042,000; Full time

Benefits offered by this job

50% discount on Gap family brands

Competitive PTO

Volunteer hours

401(k) with company match

Stock purchase plan

Medical, dental, vision insurance

Job summary

Gap is seeking a store-level team member to support leadership in delivering exceptional customer service and executing store tasks with a focus on selling behaviors. You will educate customers on loyalty programs and model brand standards in every interaction.

Ideal candidates thrive in a fast-paced retail environment, adapt to a flexible schedule including evenings and weekends, and can lift up to 30 pounds while using technology to engage customers and complete tasks effectively.

Qualifications

• Strong customer service orientation.
• Willingness to work flexible hours (including holidays, evenings, weekends).
• Able to lift up to 30 pounds.
• Comfort with using technology to engage customers and complete tasks.
• Embody GapInc’s values and Behaviors.

Responsibilities

• Assist store leadership in selling and customer service tasks.
• Educate customers about loyalty programs.
• Demonstrate brand selling behaviors with every customer.
• Collaborate with team to ensure tasks are completed efficiently.
• Contribute to a best-in-class customer experience.
• Support opening/closing procedures and checklists.
• Leverage omni-channel to deliver a seamless experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Adaptability

Technology literacy

Flexibility

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Job description

Gap is seeking a store-level team member to support leadership in delivering exceptional customer service and executing store tasks with a focus on selling behaviors. You will educate customers on loyalty programs and model brand standards in every interaction.

Ideal candidates thrive in a fast-paced retail environment, adapt to a flexible schedule including evenings and weekends, and can lift up to 30 pounds while using technology to engage customers and complete tasks effectively.