Store Leadership & Customer Experience Coach

Gap; Carlsbad (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical, dental, vision, life保险

See more benefits

Job summary

Gap is seeking a team member to support store leadership and drive an excellent customer experience. You will role-model selling behaviors, educate customers about loyalty programs, and assist in operations to ensure smooth daily store performance.

As a member of Gap’s team, you will work to deliver a best-in-class experience, leveraging omni-channel tools and collaborating closely with colleagues to meet goals and uphold compliance standards.

Qualifications

• Provide excellent customer service and contribute to a positive work environment.
• Educate customers about loyalty programs and store promotions.
• Model Gap's selling behaviors to deliver exceptional customer experiences.

Responsibilities

• Treat customers and employees with respect.
• Educate customers about loyalty programs to promote retention.
• Become an expert in brand selling behaviors and demonstrate them with every customer.
• Support the sales leader during non-peak hours focusing on the customer.
• Collaborate with the store team to complete tasks efficiently.
• Build knowledge of the product lifecycle and inventory flow.
• Complete opening/closing tasks as needed.

Skills

Customer service

Sales development

Communication

Technology literacy

Tools

POS systems

Job description

Gap is seeking a team member to support store leadership and drive an excellent customer experience. You will role-model selling behaviors, educate customers about loyalty programs, and assist in operations to ensure smooth daily store performance.

As a member of Gap’s team, you will work to deliver a best-in-class experience, leveraging omni-channel tools and collaborating closely with colleagues to meet goals and uphold compliance standards.