Retail Team Leader — Customer Experience & Operations

Gap; Mashantucket (CT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical, dental, vision and life ins.

Job summary

Gap is seeking team members to support store leadership and drive a best-in-class customer experience. You will educate customers on loyalty programs, model selling behaviors, and ensure tasks are completed efficiently across the sales floor, stockroom, and office.

You will operate with a focus on the customer and collaborate to meet store goals and standards. The role emphasizes flexible scheduling, up to 30 pounds lifting, and adherence to Gap's values and omni-channel strategy to deliver a

Qualifications

• Customer service mindset and ability to engage with customers and team.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote repeat business.
• Becoming an expert in brand selling behaviors and delivering an exceptional customer experience.
• Support sales leadership during non-peak hours with customers as the primary focus.
• Collaborate with store leadership to ensure tasks are completed efficiently.
• Develop product lifecycle knowledge and share expertise.

Job description

Gap is seeking team members to support store leadership and drive a best-in-class customer experience. You will educate customers on loyalty programs, model selling behaviors, and ensure tasks are completed efficiently across the sales floor, stockroom, and office.

You will operate with a focus on the customer and collaborate to meet store goals and standards. The role emphasizes flexible scheduling, up to 30 pounds lifting, and adherence to Gap's values and omni-channel strategy to deliver a