Retail Store Supervisor - Omnichannel & Service Excellence

Gap; Rockville (MD); Presencial; USD 25 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Medical, dental, vision and life保险

See more benefits

Resumo da oferta

Gap Inc. is seeking team members to support store leadership and deliver a best-in-class customer experience. You will model selling behaviors, educate customers on loyalty programs, and ensure tasks are completed efficiently across floor, stockroom, and office areas.

You will collaborate with leadership to drive sales, maintain productivity, and leverage omni-channel tools while upholding compliance standards. Flexible schedules including evenings and weekends are required.

Qualificações

• Embodies Gap's Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsabilidades

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Conhecimentos

Customer service

Strong communication

Technology savvy

Flexibility

Lifts 30 pounds

Descrição da oferta de emprego

Gap Inc. is seeking team members to support store leadership and deliver a best-in-class customer experience. You will model selling behaviors, educate customers on loyalty programs, and ensure tasks are completed efficiently across floor, stockroom, and office areas.

You will collaborate with leadership to drive sales, maintain productivity, and leverage omni-channel tools while upholding compliance standards. Flexible schedules including evenings and weekends are required.