Retail Merchandising Lead & Customer Experience Champion

Gap; Bend (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision

Life insurance

Job summary

Gap is seeking a customer-focused team member to support store leadership and deliver a best-in-class customer experience. You will lead by example, educate customers on loyalty programs, and ensure tasks are completed efficiently throughout the shift.

The ideal candidate can work flexible hours, lift up to 30 pounds, and thrive in a fast-paced retail environment while upholding Gap's purpose and values.

Qualifications

• Proven ability to provide friendly, efficient customer service.
• Clear communication with customers and team members.
• Comfort with using technology to engage customers and complete tasks.

Responsibilities

• Treat customers and employees with respect to foster a positive work environment.
• Promote loyalty by educating customers about Gap loyalty programs.
• Model brand selling behaviors and deliver exceptional customer experiences.
• Support store leadership during off-peak hours with customers as a focus.
• Collaborate with staff to complete tasks promptly and efficiently.
• Develop product lifecycle knowledge and share expertise.
• Assist with opening/closing checklists and after-hours tasks.
• Utilize omni-channel tools to ensure a frictionless shopping experience.

Skills

Customer service

Communication

Tech savvy

Flexible schedule

Mobility on sales floor

Job description

Gap is seeking a customer-focused team member to support store leadership and deliver a best-in-class customer experience. You will lead by example, educate customers on loyalty programs, and ensure tasks are completed efficiently throughout the shift.

The ideal candidate can work flexible hours, lift up to 30 pounds, and thrive in a fast-paced retail environment while upholding Gap's purpose and values.