Store Team Lead — Elevate Customer Experience & Omnichannel

Gap; Oregon (WI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap is seeking team members to support store leadership, deliver a best-in-class customer experience, and promote brand selling behaviors through every customer interaction. You will work with the team to ensure tasks are completed efficiently and help drive sales while maintaining high standards of service.

Role requires flexibility, strong communication, and the ability to lift up to 30 pounds. Join Gap and contribute to a positive, inclusive environment that values customer-centric service

Qualifications

• Proven customer service experience in retail or similar environment.
• Strong communication and interpersonal skills.
• Ability to learn and internalize brand selling behaviors.
• Willingness to work a flexible schedule including evenings and weekends.
• Lift up to 30 pounds as needed.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote repeat visits.
• Strive to become an in-store expert on brand selling behaviors with every customer interaction.
• Assist store leadership during non-peak hours with customer focus as the priority.
• Collaborate with team to complete tasks on time and improve productivity.
• Build knowledge of product lifecycle and merchandise details.
• Assist with opening/closing checklists and post-shift duties.
• Leverage omni-channel tools to deliver a seamless shopping experience.
• Adhere to all compliance standards.

Skills

Customer service

Communication

Sales skills

Flexibility

Job description

Gap is seeking team members to support store leadership, deliver a best-in-class customer experience, and promote brand selling behaviors through every customer interaction. You will work with the team to ensure tasks are completed efficiently and help drive sales while maintaining high standards of service.

Role requires flexibility, strong communication, and the ability to lift up to 30 pounds. Join Gap and contribute to a positive, inclusive environment that values customer-centric service