Store Leader: Customer Experience & Inventory Ops

Dsw-Shoe-Warehouse,-Inc.; Franklin (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Franklin, TN seeks a Store Leader to drive sales while delivering exceptional customer experiences. You will coach associates, model CEL behaviors, and ensure daily open/close tasks and store standards are met.

You will use inventory insights to optimize merchandise presentations, maintain policy compliance, and partner with the Store Manager to manage schedules and payroll deliverables. 2+ years of management required.

Qualifications

• 2+ years of management experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Able to stand, walk, and lift up to 50 pounds as needed.

Responsibilities

• Lead customer experience by coaching associates to achieve KPIs.
• Maintain store standards and complete open/close tasks.
• Review daily/weekly/monthly progress and communicate action plans.
• Leverage inventory reports to maximize sales and merchandising.
• Ensure policy compliance and asset protection; support store manager.

Skills

Customer service

Communication skills

Team leadership

Time management

Technology proficiency

Education

High school diploma

Some college preferred

Tools

POS system

Mobile checkout

Job description

DSW Shoe Warehouse, Inc. in Franklin, TN seeks a Store Leader to drive sales while delivering exceptional customer experiences. You will coach associates, model CEL behaviors, and ensure daily open/close tasks and store standards are met.

You will use inventory insights to optimize merchandise presentations, maintain policy compliance, and partner with the Store Manager to manage schedules and payroll deliverables. 2+ years of management required.