Key Holder & Store Experience Leader

Dsw-Shoe-Warehouse,-Inc.

Menlo Park Terrace (NJ)

On-site

USD 23,000 - 33,000

Full time

14 days+

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Job summary

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to support store management and drive sales in alignment with our company values.

You will partner with leadership on priorities focused on in-store customer experience, inventory management, omni-activities, and cashwrap efficiency while promoting a positive work environment and compliant processes. The role emphasizes empowering interactions with customers, maintaining store standards, and executing daily tasks from

Qualifications

Minimum 2 years' workforce experience.
Minimum high school graduate or equivalent.
Excellent customer service and communication skills.
Ability to stand/walk up to 100% of working time; may lift up to 50 pounds.

Responsibilities

Maintain in-store experience by modeling CEL behaviors and responding to customer/associate requests with urgency.
Ensure customers have a positive experience and maintain store standards; complete open/close tasks.
Review daily communication, plan and execute tasks; follow through with required actions.
Work with store leadership to follow all policies and procedures.
Participate in inventory activities (freight receipt, placement, markdowns, MOOS) and omni activities (BOPIS).
Communicate supply needs to ensure smooth operations across the store.