Store Experience & Operations Lead

DSW-Designer Shoe Warehouse; Duluth (MN); On-site; USD 23,000 - 33,000; Full time

Job summary

DSW-Designer Shoe Warehouse is seeking a store leadership role to partner with management on daily priorities and drive KPI via excellent customer service and merchandising. You will support omni-channel activities, inventory tasks, and store recovery while coaching associates to meet performance goals.

The role requires 2+ years in management, a high school diploma or equivalent, and comfort with POS systems. Availability for varied shifts is expected.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent; some college preferred.
• Proven ability to lead a team and drive store KPIs.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Be committed to the customer having a consistent positive experience and drive sales.
• Bring the power of shoes to life by leveraging in-store and digital services.
• Be responsible to pause and put the customer first, ensuring safety and efficiency.
• Bring fun and energy to everything you do, including training and recruitment.
• Be involved in opening and closing the store, merchandising, and inventory actions.

Skills

Customer service

Team leadership

Communication

Technology proficiency

Time management

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Store operations software

Job description

DSW-Designer Shoe Warehouse is seeking a store leadership role to partner with management on daily priorities and drive KPI via excellent customer service and merchandising. You will support omni-channel activities, inventory tasks, and store recovery while coaching associates to meet performance goals.

The role requires 2+ years in management, a high school diploma or equivalent, and comfort with POS systems. Availability for varied shifts is expected.