Store Leader: Customer Experience & Growth

Meijer; Commerce (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a store leadership professional to oversee day-to-day operations across departments, mentor staff, and drive customer service excellence while meeting sales goals.

This role emphasizes staffing, development, accountability for promotions, and adherence to company standards; the successful candidate will train teams, manage budgets, and ensure a safe, friendly shopping environment.

Qualifications

• High school diploma or its equivalent.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments across store areas (meat, bakery, produce, deli); customer service and product flow experience helpful.
• Ability to communicate to team members with clear direction.
• Ability to resolve conflicts by addressing root causes.
• Ability to manage multiple tasks.
• Ability to analyze financial and statistical information and use that to make informed decisions; teach suggestive selling.
• Commitment to safe work practices.
• Mentor team members including hourly staff and SDITs.
• Certifications required.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Skills

Staffing

Hiring

Leadership

Customer Service

P&L

Training

Communication

Conflict Resolution

Data Analysis

Education

High School Diploma

Job description

Meijer is seeking a store leadership professional to oversee day-to-day operations across departments, mentor staff, and drive customer service excellence while meeting sales goals.

This role emphasizes staffing, development, accountability for promotions, and adherence to company standards; the successful candidate will train teams, manage budgets, and ensure a safe, friendly shopping environment.