Store Leader: General Merchandise & Customer Experience

Meijer Inc.; Bingham Farms (MI); Presencial; USD 50 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Resumo da oferta

Meijer is seeking a store leadership role focused on guiding day-to-day operations across departments, mentoring staff, and aligning with company standards to deliver exceptional customer service and sales. The position emphasizes staff development, process improvement, and maintaining a welcoming store environment in line with Meijer policies.

The role requires hands-on leadership, strong communication, and the ability to manage staffing, training, and budget considerations while driving

Qualificações

• High school diploma or its equivalent is required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsabilidades

• Plans, directs and supervises team members in the day to day operations within various departments of the store.
• Serves as the mentor and coach for all team members.
• Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.
• Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Conhecimentos

Retail experience

Management experience

Staffing and hiring

Customer service

Conflict resolution

Multitasking

Financial analysis

Upselling

Safety leadership

Mentoring

Certifications

Formação académica

High school diploma or its equivalent

Descrição da oferta de emprego

Meijer is seeking a store leadership role focused on guiding day-to-day operations across departments, mentoring staff, and aligning with company standards to deliver exceptional customer service and sales. The position emphasizes staff development, process improvement, and maintaining a welcoming store environment in line with Meijer policies.

The role requires hands-on leadership, strong communication, and the ability to manage staffing, training, and budget considerations while driving