Store Leader & Customer Experience Coach

childrensplace; Queenstown (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Sick Time

Employee Discount

401(k) match

Wellness Reimbursement

Adoption Assistance

Backup Care

Job summary

The Children's Place in Queenstown, MD is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty duties. You will engage customers, uphold store standards, and contribute to a collaborative team environment.

You will coach associates, manage schedules, and ensure safety and environmental standards are met while driving store profitability. This role requires 18+ and 1–3 years of retail experience.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of retail experience preferred.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through coaching conversations with associates.
• Partner with Store Manager to address performance concerns with staff.
• Support and participate in company training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Evaluate performance and provide feedback during reviews.
• Motivate staff to build brand loyalty and a positive store atmosphere.
• Model exceptional customer service and maintain brand standards on the sales floor.
• Support management to maximize productivity through knowledge of operations and customer service.
• Participate in Leader on Duty (LOD) program to enhance customer experience and store profitability.

Skills

Customer engagement

Attention to detail

Task prioritization

Teamwork

Feedback delivery

Self-development

Effective communication

Adaptability

Time management

Microsoft Office

Internal applications

Weekend availability

Ladder & lift 50 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

Internal applications

Job description

The Children's Place in Queenstown, MD is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty duties. You will engage customers, uphold store standards, and contribute to a collaborative team environment.

You will coach associates, manage schedules, and ensure safety and environmental standards are met while driving store profitability. This role requires 18+ and 1–3 years of retail experience.