Store Leader & Customer Experience Coach

Community Choice Financial Family of Brands; Kingstree (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training program

Medical insurance

401(k) plan

Paid time off

Diversity & inclusion

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to deliver a white-glove customer experience while supporting store leaders with operations, training, and compliance.

You will coach Customer Service Representatives, manage daily store activities, and help drive profitability and growth through community engagement and quality service in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license and auto insurance, with a personal vehicle used for work.

Responsibilities

• Provide exceptional customer experience throughout the loan or pawn process.
• Assist account management and recovery processes with a focus on customer service.
• Meet performance standards through referrals and in-store/community events.
• Develop customer relationships to support store profitability and brand loyalty.
• Coach and support Customer Service Representatives to maintain quality standards.

Skills

Supervisory experience

Customer service

Retail sales

Communication skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to deliver a white-glove customer experience while supporting store leaders with operations, training, and compliance.

You will coach Customer Service Representatives, manage daily store activities, and help drive profitability and growth through community engagement and quality service in a fast-paced retail environment.