Assistant Store Manager: Lead Customer Service & Growth

Community Choice Financial Family of Brands; Miami (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

New hire training program

Education reimbursement

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to deliver a white-glove customer experience and work closely with the Store Manager to develop leadership skills in real-time, coaching Customer Service Representatives and helping the team achieve results.

The role requires coaching for staff, meeting performance standards, and handling store operations, including POS and vault procedures, while ensuring compliance with policies and laws.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Excellent verbal and written communication skills.
• Ability to work with phone, POS, and Microsoft Office systems.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process.
• Assist in customer account management by accepting payments and managing appointments.
• Work to meet performance standards and develop referrals through partnerships and in-store events.
• Develop customer relationships to grow business and maintain store profitability.
• Provide coaching and development to Customer Service Representatives to improve team performance.
• Maintain customer information in the POS system with accuracy and integrity.
• Ensure compliance with company policies and laws; manage vault, cash drawer, and bank deposits.
• Maintain store appearance and address facility needs; use personal vehicle for bank deposits and company business.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule, including limited Saturday hours; typically 40 hours per week.

Skills

Supervisory experience

Customer service

Sales experience

Communication skills

Point of Sale

Microsoft Office

Attention to detail

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Point of Sale system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to deliver a white-glove customer experience and work closely with the Store Manager to develop leadership skills in real-time, coaching Customer Service Representatives and helping the team achieve results.

The role requires coaching for staff, meeting performance standards, and handling store operations, including POS and vault procedures, while ensuring compliance with policies and laws.