Store Leader & Customer Experience Coach

Lids; Chicago Ridge (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

Employee discount

Ongoing career development

Early Wage Access options

Uncapped monthly bonus potential

Job summary

Lids is seeking an Assistant Store Manager in Chicago Ridge to lead daily store operations and coach the sales team. You will drive customer service excellence, manage staffing, and ensure store standards and policies are followed.

This role emphasizes team leadership, inventory control, and the execution of merchandising and service initiatives to maximize store performance and guest satisfaction.

Qualifications

• Established ability to drive sales while minimizing loss.
• Strong interpersonal skills and professional communication.
• Ability to work unsupervised.

Responsibilities

• Lead and train store team, schedule coverage, and handle escalations.
• Execute selling strategy to meet KPIs and deliver great customer service.
• Maintain store operations, cash handling, and inventory accuracy.
• Ensure merchandising standards and visual guidelines are followed.

Skills

People leadership

Customer service

Operations

Inventory management

Visual merchandising

Job description

Lids is seeking an Assistant Store Manager in Chicago Ridge to lead daily store operations and coach the sales team. You will drive customer service excellence, manage staffing, and ensure store standards and policies are followed.

This role emphasizes team leadership, inventory control, and the execution of merchandising and service initiatives to maximize store performance and guest satisfaction.