Store Leadership: Assistant Manager, Sales & Service

Lids; Aurora (IL); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Employee Discount

Career Development

Early Wage Access

Bonus Potential

Job summary

Lids Sports Group in Aurora, IL is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will manage scheduling, training, and policy adherence, while ensuring an engaging and inclusive environment for the team.

The role emphasizes hands-on leadership, adherence to brand standards, and the ability to resolve customer issues promptly. A proactive approach to operational excellence is essential.

Qualifications

• Ability to drive sales while minimizing loss.
• Clear professional verbal communication and interpersonal skills.
• Capable of working independently without direct supervision.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is absent.
• Lead and coach store associates through training programs and goal setting to boost sales and tasks.
• Administer progressive discipline as needed in the absence of the Store Manager.
• Create a respectful, inclusive team environment aligned with company standards.
• Schedule and staff the store, including coverage during peak times.
• Assist in recruiting and training store personnel on procedures.
• Ensure adherence to policies, inventory safety, and cash handling.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group in Aurora, IL is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will manage scheduling, training, and policy adherence, while ensuring an engaging and inclusive environment for the team.

The role emphasizes hands-on leadership, adherence to brand standards, and the ability to resolve customer issues promptly. A proactive approach to operational excellence is essential.