Assistant Store Manager - Team Lead & Customer Experience

Lids; North Riverside (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Employer-paid benefits

Paid Time Off

Employee discount

Career development

Bonus potential

Early wage access

Job summary

Lids Sports Group is seeking an Assistant Store Manager in North Riverside, IL. You will drive sales, lead store operations, manage staffing, and ensure a fun, inclusive environment while delivering exceptional customer service.

You will oversee training, policy adherence, inventory control, and daily store performance, reporting to the Store Manager. A passion for sports retail and strong interpersonal skills are essential for success.

Qualifications

• Ability to drive sales while minimizing loss.
• Strong communication and customer service skills.
• Capable of working autonomously and taking initiative.

Responsibilities

• Act as Manager on duty for scheduling, customer issues, and store coverage.
• Lead and coach store associates through training programs and goals.
• Ensure compliance with policies, procedures, and brand standards.
• Manage staffing and scheduling to ensure proper store coverage.
• Support inventory, pricing changes, and product counts.
• Open and close the store following procedures.
• Deliver exceptional customer service and drive KPI achievement.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in North Riverside, IL. You will drive sales, lead store operations, manage staffing, and ensure a fun, inclusive environment while delivering exceptional customer service.

You will oversee training, policy adherence, inventory control, and daily store performance, reporting to the Store Manager. A passion for sports retail and strong interpersonal skills are essential for success.