Store Leader & Customer Experience Coach

Lids; Bellingham (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plan

Employer-paid benefits

Paid Time Off

Employee discount

Career development

Collaborative environment

Early Wage Access

Uncapped bonus potential

Job summary

Lids Sports Group is seeking a Store Manager to lead a high-performing team in delivering exceptional customer experiences. You will manage staffing, training, and store operations to drive sales and maintain brand standards across inventory, pricing, and merchandising.

As the heart of the store, you will foster a collaborative environment, ensure adherence to policies, and support district initiatives while providing outstanding service to sports fans and guests alike.

Qualifications

• Proven ability to drive sales results and minimize loss.
• Demonstrated supervisory and training capabilities.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Willingness to travel overnight for training and meetings.
• Flexibility to work varying days and hours based on business needs.
• Proven managerial skills and store leadership experience.

Responsibilities

• Lead store sales strategy to meet KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations to ensure a positive experience.
• Direct in-store teams to optimize service and operations.
• Educate customers about memberships and in-store offers.
• Oversee scheduling, payroll compliance, and budget adherence.
• Manage product flow, pricing, and inventory accuracy.
• Coordinate weekly markdowns, promotions, and VM changes.
• Maintain store cleanliness, safety, and equipment functionality.

Skills

Sales results

Supervisory skills

Interpersonal & communication

Independent work

Travel for training

Flexible schedule

Managerial skills

Job description

Lids Sports Group is seeking a Store Manager to lead a high-performing team in delivering exceptional customer experiences. You will manage staffing, training, and store operations to drive sales and maintain brand standards across inventory, pricing, and merchandising.

As the heart of the store, you will foster a collaborative environment, ensure adherence to policies, and support district initiatives while providing outstanding service to sports fans and guests alike.