Store Leader & Customer Experience Coach

Lids; Beavercreek (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Employer-paid benefits (disability, BI

Life and AD&D insurance

Paid Time Off

Employee discount

Career development

Collaborative work environment

Early Wage Access

Bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager in the United States. The role drives sales, leads a team, and delivers exceptional customer service in a fast-paced retail environment.

You will manage scheduling, training, and day-to-day store operations while upholding Lids brand standards and policies. This position reports to the Store Manager and offers a comprehensive benefits package.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Maintain a professional appearance consistent with Company Dress Code Policy.
• Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
• Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.

Job description

Lids Sports Group is seeking an Assistant Store Manager in the United States. The role drives sales, leads a team, and delivers exceptional customer service in a fast-paced retail environment.

You will manage scheduling, training, and day-to-day store operations while upholding Lids brand standards and policies. This position reports to the Store Manager and offers a comprehensive benefits package.