Store Leader & Customer Experience Champion

Lids; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts and perks.

Career development opportunities and专业

Early Wage Access options

Job summary

Lids in Oklahoma City is seeking an Assistant Store Manager to lead daily operations, coach the sales team, and deliver customer experiences that reflect the brand. You will manage staffing, execute selling strategies, and ensure adherence to store standards and policies.

Join a dynamic team that values collaboration, KPI-driven performance, and a positive, inclusive work environment while supporting growth and development opportunities within the organization.

Qualifications

• Ability to lead and motivate a team while achieving sales goals.
• Strong customer service mindset with a focus on resolving issues and ensuring satisfaction.
• Experience in scheduling, staffing, and coaching store personnel.
• Excellent verbal and written communication skills for training and operations.

Responsibilities

• Act as Manager on duty when Store Manager is unavailable and oversee scheduling.
• Lead selling strategies to achieve KPIs and provide exceptional customer service.
• Ensure visual standards, merchandising, and store cleanliness align with brand guidelines.
• Manage cash handling, inventory, and store operations to support store performance.
• Provide onboarding and training to new staff and reinforce company policies.

Skills

Leadership

Customer service

Staff management

Communication

Training

Tools

MPOS

Lids Custom

Job description

Lids in Oklahoma City is seeking an Assistant Store Manager to lead daily operations, coach the sales team, and deliver customer experiences that reflect the brand. You will manage staffing, execute selling strategies, and ensure adherence to store standards and policies.

Join a dynamic team that values collaboration, KPI-driven performance, and a positive, inclusive work environment while supporting growth and development opportunities within the organization.