Store Leader & Customer Experience Champion

Lids; Birch Run (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Paid time off

Bonus opportunities

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Birch Run, MI. As a heart of the store leadership team, you will oversee daily operations, coach staff, and drive sales while maintaining outstanding customer experiences.

You will manage scheduling, training, and performance, ensuring adherence to policies and brand standards. You will lead merchandising, inventory controls, and cash handling, with a focus on building a positive, inclusive team environment.

Qualifications

• Experience managing retail teams and operations.
• Strong customer service and communication skills.
• Ability to lift up to 50 pounds and stand for long shifts.

Responsibilities

• Act as Manager on duty and oversee scheduling.
• Lead store team through training and development.
• Achieve KPIs and sales targets via selling strategies.
• Ensure visual merchandising and store cleanliness.
• Maintain cash handling and inventory accuracy.
• Recruit and onboard store personnel.

Skills

Store leadership

Customer service

Staff scheduling

Visual merchandising

Training

Cash handling

Communication

Tools

MPOS

Lids Custom

Job description

Lids Sports Group is seeking an Assistant Store Manager in Birch Run, MI. As a heart of the store leadership team, you will oversee daily operations, coach staff, and drive sales while maintaining outstanding customer experiences.

You will manage scheduling, training, and performance, ensuring adherence to policies and brand standards. You will lead merchandising, inventory controls, and cash handling, with a focus on building a positive, inclusive team environment.