Store Leader - Customer-Centric Financial Services

PLS Financial Services; Compton (CA); On-site; USD 70,000 - 71,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services in Compton, CA is seeking a Store Manager to lead daily operations, deliver outstanding customer service, and meet financial goals. You will coach and develop a team, ensure policy compliance, and drive store performance through effective staffing, training, and community engagement.

The role requires at least two years in management across hospitality, retail, or financial services, strong communication skills, and English fluency; bilingual is a plus.

Qualifications

• Minimum of two years of management experience in hospitality, financial services, retail, or food service.
• Ability to engage with customers and develop relationships.
• Strong leadership and team development skills.
• Excellent verbal and written communication and presentation skills.
• English fluency is required; bilingual English/Spanish is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture.
• Implementing strategies to help meet store goals and objectives.
• Recruiting, developing, and motivating store team members who exceed internal and external customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Analyzing financial statements and trends to increase and maximize sales.
• Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
• Coaching and developing the team per career development plans set by the District Manager.
• Marketing within the community to increase market share and store revenues.
• Resolving customer complaints if they occur.
• Controlling labor hours, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer engagement

Leadership

English fluency

Job description

PLS Financial Services in Compton, CA is seeking a Store Manager to lead daily operations, deliver outstanding customer service, and meet financial goals. You will coach and develop a team, ensure policy compliance, and drive store performance through effective staffing, training, and community engagement.

The role requires at least two years in management across hospitality, retail, or financial services, strong communication skills, and English fluency; bilingual is a plus.