Store Leader: Coach a High-Performing Retail Team

The North Face; Walnut Creek (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Sales incentive potential

Job summary

The North Face in Walnut Creek, CA is seeking an Assistant Store Manager to lead and develop a team of Brand Advocates, delivering best-in-class customer experiences aligned with our brand values.

You will partner with the Store Manager to drive profitability through merchandising, operations, and community engagement, while owning responsibilities in their absence. A passion for leadership and inclusivity is essential.

Qualifications

• 2+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Solution‑oriented and flexible in a fast‑paced retail environment.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Lead and coach the team to exceed individual and store productivity goals.
• Model exceptional customer service and selling behaviors to inspire the team.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.
• Provide ongoing training, feedback, and development to team members.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the Store Manager to manage expenses, control shrink, and drive profitability.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Store leadership

Customer service

Communication

Merchandising

Retail software

Education

High School Diploma or equivalent

Job description

The North Face in Walnut Creek, CA is seeking an Assistant Store Manager to lead and develop a team of Brand Advocates, delivering best-in-class customer experiences aligned with our brand values.

You will partner with the Store Manager to drive profitability through merchandising, operations, and community engagement, while owning responsibilities in their absence. A passion for leadership and inclusivity is essential.