Retail Supervisor: Lead & Elevate Customer Experience

The North Face; Walnut Creek (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

The North Face is seeking a Supervisor in Walnut Creek to support the store's leadership team and drive exceptional customer experiences. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will help maximize store profitability, foster an inclusive culture, and contribute to the store's success in a fast-paced retail environment. Prior leadership experience and strong coaching skills are valued.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Customer engagement

Coaching

Leadership

Communication

Adaptability

Retail expertise

Education

High School Diploma

Tools

Retail software tools

POS systems

Job description

The North Face is seeking a Supervisor in Walnut Creek to support the store's leadership team and drive exceptional customer experiences. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will help maximize store profitability, foster an inclusive culture, and contribute to the store's success in a fast-paced retail environment. Prior leadership experience and strong coaching skills are valued.