Assistant Store Manager - Lead, Coach & Delight Customers

vfc; Walnut Creek (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Sales incentives

Job summary

The North Face in Walnut Creek is seeking an Assistant Store Manager to lead a team of Brand Advocates and deliver best-in-class customer experiences. You will partner with the Store Manager to drive profitability through excellent engagement, merchandising, operations, and community connection.

This role requires 2+ years of retail or store leadership experience; a High School Diploma or equivalent is preferred. The position offers a competitive hourly pay range and potential incentives.

Qualifications

• 2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent required; hands-on experience valued.

Responsibilities

• Lead and coach the team to exceed individual and store productivity goals.
• Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.
• Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.
• Provide ongoing training, feedback, and development to team members.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the Store Manager to manage expenses, control shrink, and drive profitability.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.
• Support inventory management through accurate shipping, receiving, and stockroom practices.

Skills

Store leadership

Customer service

Communication

Coaching

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software

Job description

The North Face in Walnut Creek is seeking an Assistant Store Manager to lead a team of Brand Advocates and deliver best-in-class customer experiences. You will partner with the Store Manager to drive profitability through excellent engagement, merchandising, operations, and community connection.

This role requires 2+ years of retail or store leadership experience; a High School Diploma or equivalent is preferred. The position offers a competitive hourly pay range and potential incentives.