Store Leader & Brand Experience Coach

J.Crew Factory; West Palm Beach (FL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Base pay & bonus

Employee discount

PTO & holidays

401(k) plan

Health/dental/vision/life insurance

Lifestyle discounts

Job summary

J.Crew Factory is seeking an Associate Manager to lead a store segment and help drive profitability through strong customer connections and brand loyalty. You will coach teams, oversee daily operations, and ensure exceptional service while stepping into multiple roles to maintain excellence on the sales floor.

You will collaborate with leadership to recruit, train, and develop staff, balancing high performance with a positive, inclusive culture.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Recruiting & training

Scheduling & flexibility

Problem-solving

Store operations

Job description

J.Crew Factory is seeking an Associate Manager to lead a store segment and help drive profitability through strong customer connections and brand loyalty. You will coach teams, oversee daily operations, and ensure exceptional service while stepping into multiple roles to maintain excellence on the sales floor.

You will collaborate with leadership to recruit, train, and develop staff, balancing high performance with a positive, inclusive culture.